Our Policies

Your Comfort, Our Commitment

At Lover’s Nails Kissimmee, we maintain clear policies to ensure exceptional service for all clients while creating a harmonious salon environment.

Appointment & Cancellation Policy

Scheduling

Appointments are recommended to guarantee your preferred service time. We accept bookings up to 60 days in advance via phone during business hours. Same-day appointments are accommodated based on availability.

Cancellation & Rescheduling

We respectfully request 24-hour notice for cancellations or changes to your appointment. This courtesy allows us to offer our time to other clients. Late cancellations or no-shows may result in a cancellation fee equal to 50% of the scheduled service price.

Late Arrivals

We understand that delays happen. If you arrive more than 15 minutes late, we may need to abbreviate your service to accommodate subsequent appointments. Full service charges apply regardless of shortened service time.

Health & Safety Standards

Sanitation Protocols

Your safety is paramount. All implements undergo hospital-grade sterilization between clients. Single-use items are never shared. Our technicians follow strict hand hygiene protocols and wear appropriate protective equipment when necessary.

Health Considerations

Please inform us of any health conditions, allergies, or medications that may affect your service. We reserve the right to refuse service if we observe conditions that could be aggravated by nail services or pose health risks.

Age Requirements

Clients under 16 must be accompanied by a parent or guardian. Children receiving services must be able to remain seated safely throughout the appointment. We offer specialized services designed specifically for younger clients.

Service Policies

Pricing & Payment

All prices are subject to change without notice. We accept cash, major credit cards, and digital payment methods. Gratuities for exceptional service are appreciated but never required. Gift certificates are available for purchase.

Service Guarantees

We stand behind our work. If you experience issues with your service within 72 hours, please contact us immediately. We will assess and correct any service-related concerns at no additional charge when appropriate.

Product Allergies

Please notify us of any known allergies or sensitivities before your service begins. We offer alternative products for sensitive clients and can perform patch tests when requested.

Salon Etiquette

Electronic Devices

We encourage you to relax and disconnect during your visit. Please silence mobile devices and keep conversations at a considerate volume to maintain our tranquil atmosphere.

Children in the Salon

While we welcome families, we ask that children not receiving services remain supervised. For safety reasons, unattended children cannot wait in the salon during your appointment.

Personal Belongings

We are not responsible for lost or damaged personal items. Please keep valuables secure during your service.

Satisfaction Commitment

Your complete satisfaction drives everything we do. If any aspect of your experience doesn’t meet expectations, please inform our management immediately. We value your feedback and use it to continually enhance our services.